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FAQ

Welcome to the FAQ hub! Click on one of the icons below or scroll down to view all frequently asked questions

 

 

 

 

 


 

 

 

 

 

 

 

 

 

CHOCOLATE

Q: How should I store my chocolate?

A: We recommend storing our chocolate in a cool, dry place but not in your refrigerator! where like baking soda, it might absorb unwanted odors. The ideal storage temperature is 55-70 degrees F.

 

Q: What is the shelf life for chocolate?

A: Our chocolates have a shelf life ranging from 15 minutes to more than 12 months depending on your personal resolve and self-control.

 

Q: Are your bars/truffles gluten-free?

A: Did you know that chocolate is naturally gluten-free? Only three of our chocolate bars are not gluten-free. Here are the culprits: our beloved Campers' S’mores and Fresh Mint Cookie, and the new Nutty Nougat Chew bar and truffles.

 

Q: Are Seattle Chocolates Kosher?

A: All Seattle Chocolates and jcoco products are kosher dairy.

 

Q:  Are your ingredients non-GMO?

A: We are 100% non GMO ingredients in our core line of Seattle Chocolates bars and truffles. Each bar includes information on the back that lists non-GMO, Gluten-free, vegan etc.

 

 

 

 

 

 

 

 

 

 

 

SHOPPING

Q: Where is your store? So glad you asked!

A: We have a store located at our factory open M - F 10am - 5pm. Click here to visit our Factory Store page for more information!

Seattle Chocolates Factory Store
1180 Andover Park West
Seattle, Washington 98188

 

We have a store in the SeaTac airport! Click here to visit our Airport Store page for more information!

Store hours are Mon.-Sun. 7 a.m.–7 p.m. 

Airport Store
Located in Concourse C
17801 International Blvd
Seattle, Washington 98158

 

We also have a Pop-Up Shop in Bellevue Square's Center Court featuring jcoco chocolate and exclusive Seattle Chocolates gift items. We are open only through December 31, so come see us ASAP! Visit our jcoco pop up page for more information!

Store hours are Mon.-Fri. 9:30 a.m.–9:30 p.m. Sun. 11 a.m.–7 p.m.

jcoco pop up shop
575 Bellevue Square
Bellevue, Washington 98004

 

Q: Where can I find Seattle Chocolates in my area?

A: You can search by city, state or by zip code HERE on our Store Locator page

 

Q: Can I order a custom wedding or corporate gift?

A: We create custom wedding favors.  Choose any of our color coordinated truffles and a satin ribbon to compliment your colors. Minimum order: 50 favors. Please allow 1-2 weeks for delivery. We also offer a corporate gift program, capable of addressing all your gift needs. For more information on corporate gift, please email us at concierge@seattlechocolates.com 

 

Q: Do you have any discounts right now?

A: To be the first to find out about promotions is to sign up for our e-newsletter at www.seattlechocolates.com. We also post flash sales and promotions on our social media channels so please check back regularly!

 

Q: Do you offer volume discounts?

A: We offer the following discounts:

            10% off purchases of $250-$499

            15% off purchases of $500-$1,499

            20% off purchases of $1,500 or more

 

 

 

 

 

 

 

 

 

 

 

 

SHIPPING

Q: Why is shipping so expensive? Why can’t I ship Ground? How long will it take to get to X state?

A: We check weather conditions for every destination and take special care when packing your order to ensure your chocolate arrives in tip-top condition. Chocolate is very sensitive to warm temperatures so in warm areas and during warm months, we pack with gel packs and dry ice and ship 2-3 day to make sure your package arrives safely. Please note, unless your package is taking a short trip around the PNW, we typically ship ground Monday-Wednesday only to ensure your chocolate isn't sitting unattended over a weekend. We don’t want it to melt on you!

 

Rates

Purchase Amount FedEx Ground* FedEx 2-Day FedEx Overnight
Up to $49.99 $8.00 $18.00 $27.00
$50.00 - $99.99 $10.00 $22.00 $32.00
$100.00 - $149.99 $13.00 $26.00 $34.00
$150.00 - $199.99 $16.00 $28.00 $37.00
$200.00 and over Free $31.00 $42.00

 

Holiday Shipping

Holiday FedEx Ground FedEx 2-Day FedEx Overnight
Valentine's Day Mon. 2/8 by 11am PST Wed. 2/10 by 11am PST Thur. 2/11 by 11am PST
Easter Mon. 3/21 by 11am PST Wed. 3/23 by 11am PST Thur. 3/24 by 11am PST
Mother's Day Mon. 5/2 by 11am PST Wed. 5/4 by 11am PST Thur. 5/5 by 11am PST
Father's Day Mon. 6/13 by 11am PST Wed. 6/15 by 11am PST Thur. 6/16 by 11am PST
Halloween Mon. 10/24 by 11am PST Wed. 10/26 by 11am PST Thur. 10/27 by 11am PST
Thanksgiving Wed. 11/16 by 11am PST Mon. 11/21 by 11am PST Tue. 11/22 by 11am PST
Christmas & Hanukkah Thur. 12/15 by 11am PST Mon. 12/19 by 11am PST Wed. 12/21 by 11am PST
New Year's Thur. 12/22 by 11am PST Mon. 12/26 by 11am PST Wed. 12/28 by 11am PST