Welcome to the FAQ hub! Click on one of the icons below or scroll down to view all frequently asked questions
Q: How should I store my chocolate?
A: We recommend storing our chocolate in a cool, dry place but not in your refrigerator! where like baking soda, it might absorb unwanted odors. The ideal storage temperature is 55-70 degrees F.
Q: What is the shelf life for chocolate?
A: Our chocolates have a shelf life ranging from 15 minutes to more than 12 months depending on your personal resolve and self-control.
Q: Are your bars/truffles gluten-free?
A: Did you know that chocolate is naturally gluten-free? Only three of our chocolate bars are not gluten-free. Here are the culprits: our beloved Campers' S’mores and Fresh Mint Cookie, and the new Nutty Nougat Chew bar and truffles.
Q: Are Seattle Chocolates Kosher?
A: All Seattle Chocolates and jcoco products are kosher dairy.
Q: Are your ingredients non-GMO?
A: We are 100% non GMO ingredients in our core line of Seattle Chocolates bars and truffles. Each bar includes information on the back that lists non-GMO, Gluten-free, vegan etc.
Q: Where is your store? So glad you asked!
Seattle Chocolates Flagship Store
1180 Andover Park West
Seattle, Washington 98188
Store hours are Mon.-Sun. 7 a.m.–7 p.m.
Located in Concourse C
17801 International Blvd
Seattle, Washington 98158
Q: Where can I find Seattle Chocolates in my area?
Q: Can I order a custom wedding or corporate gift?
A: We create custom wedding favors. Choose any of our color coordinated truffles and a satin ribbon to compliment your colors. Minimum order: 50 favors. Please allow 1-2 weeks for delivery. We also offer a corporate gift program, capable of addressing all your gift needs. For more information on corporate gift, please email us at email@example.com
Q: Can I make a donation request?
A: To honor our mission to end hunger here in the US, our donations are focused solely on organizations who share our goal to fight hunger. Non-profit organizations with 501(c)(3) tax-exempt status are able to purchase our products at a discounted price for fundraising purposes. Learn more on our Donation Info page.
Q: Do you have any discounts right now?
A: To be the first to find out about promotions is to sign up for our e-newsletter at www.seattlechocolates.com. We also post flash sales and promotions on our social media channels so please check back regularly!
Q: Do you offer volume discounts?
A: We offer the following discounts:
10% off purchases of $250-$499
15% off purchases of $500-$1,499
20% off purchases of $1,500 or more
Q: Why is shipping so expensive? Why can’t I ship Ground? How long will it take to get to X state?
A: We check weather conditions for every destination and take special care when packing your order to ensure your chocolate arrives in tip-top condition. Chocolate is very sensitive to warm temperatures so in warm areas and during warm months, we pack with gel packs and dry ice and ship 2-3 day to make sure your package arrives safely. Please note, unless your package is taking a short trip around the PNW, we typically ship ground Monday-Wednesday only to ensure your chocolate isn't sitting unattended over a weekend. We don’t want it to melt on you!
|Purchase Amount||FedEx Ground*||FedEx 2-Day||FedEx Overnight|
|Up to $49.99||$8.00||$18.00||$27.00|
|$50.00 - $99.99||$10.00||$22.00||$32.00|
|$100.00 - $149.99||$13.00||$26.00||$34.00|
|$150.00 - $199.99||$16.00||$28.00||$37.00|
|$200.00 and over||Free||$31.00||$42.00|
|Holiday||FedEx Ground||FedEx 2-Day||FedEx Overnight|
|Valentine's Day||Mon. 2/8 by 11am PST||Wed. 2/10 by 11am PST||Thur. 2/11 by 11am PST|
|Easter||Mon. 4/10 by 11am PST||Wed. 4/12 by 11am PST||Thur. 4/13 by 11am PST|
|Mother's Day||Mon. 5/8 by 11am PST||Wed. 5/10 by 11am PST||Thur. 5/11 by 11am PST|
|Father's Day||Mon. 6/12 by 11am PST||Wed. 6/14 by 11am PST||Thur. 6/15 by 11am PST|
|Halloween||Tues. 10/24 by 11am PST||Wed. 10/25 by 11am PST||Mon. 10/30 by 11am PST|
|Thanksgiving||Wed. 11/15 by 11am PST||Mon. 11/20 by 11am PST||Tue. 11/21 by 11am PST|
|Christmas & Hanukkah||Thur. 12/14 by 11am PST||Wed. 12/20 by 11am PST||Thurs. 12/21 by 11am PST|
|New Year's||Fri. 12/22 by 11am PST||Wed. 12/27 by 11am PST||Thurs. 12/28 by 11am PST|